Terms of Service

At Zelorey, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit or make a purchase from our store, we may collect certain information to process your orders and improve your shopping experience. This may include:

Personal Information

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely through payment providers)

Order Information

• Products purchased

• Order history

• Transaction details

Device and Usage Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

We collect this information when you place an order, create an account, contact customer support, or interact with our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To provide shipping and delivery services

• To communicate with you regarding your orders or inquiries

• To improve our website, products, and services

• To prevent fraud and maintain security

• To send updates, promotions, or marketing emails (you can unsubscribe anytime)

We only use your information for legitimate business purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences

• Keep items in your cart

• Analyze website traffic

• Improve website performance

You can choose to disable cookies through your browser settings, but some features of our website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our store effectively. These may include:

• Payment providers for secure payment processing

• Shipping and logistics partners for order delivery

• Analytics services to understand website performance

• Marketing platforms for promotions and communication

These third parties only receive the information necessary to perform their services and are expected to protect your data.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Our website uses secure systems and industry-standard security measures to safeguard your data.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data (where legally permitted)

• Opt out of marketing communications at any time

If you would like to exercise any of these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date.

8. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@zelorey.com
Business Name: Zelorey
Customer Support: Available through our website contact form.

Your privacy is important to us, and we are committed to protecting your information while providing a safe and trustworthy shopping experience.

Terms of Service

Last Updated: March 2026

Welcome to Zelorey. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with and be bound by these terms.

1. Account Terms

To access certain features of our store, you may be required to create an account or provide personal information during checkout.

By using our website, you agree that:

• The information you provide is accurate and complete

• You are responsible for maintaining the confidentiality of your account information

• You will notify us immediately if you suspect unauthorized use of your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.

• Prices are subject to change without prior notice

• Payments must be made at the time of purchase through the available payment methods on our website

• Payment processing is handled by secure third-party payment providers

We reserve the right to cancel orders in case of pricing errors or suspected fraudulent transactions.

3. Product Descriptions

We strive to ensure that product descriptions, images, and specifications are accurate and up to date. However:

• Minor variations in color, size, or design may occur

• Product availability may change without notice

We do not guarantee that all product descriptions are completely error-free, but we work to correct any inaccuracies promptly.

4. Order Acceptance

When you place an order, you are making an offer to purchase a product.

We reserve the right to:

• Accept or reject any order at our discretion

• Cancel orders due to stock limitations, pricing errors, or suspected fraud

• Request additional verification before processing certain orders

If an order is canceled after payment has been made, the appropriate refund will be issued.

5. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Please note:

• Delivery times are estimates and may vary depending on location and logistics providers

• Delays may occur due to circumstances beyond our control (weather, courier delays, etc.)

• Customers are responsible for providing accurate shipping information

We are not responsible for delays caused by incorrect address details provided by the customer.

6. Returns and Refunds

We want our customers to be satisfied with their purchases.

Returns and refunds may be accepted under the following conditions:

• The request is made within the applicable return period

• The product is unused and in its original condition

• Proof of purchase is provided

Certain products may not be eligible for return due to hygiene, customization, or clearance sale policies.

Refunds, if approved, will be processed through the original payment method.

7. Prohibited Uses

You agree not to use our website for any unlawful or prohibited activities, including but not limited to:

• Violating any applicable laws or regulations

• Engaging in fraudulent transactions

• Attempting to gain unauthorized access to our systems

• Distributing malicious software or harmful content

• Misusing our content or intellectual property

Violation of these rules may result in termination of access to our services.

8. Limitation of Liability

To the maximum extent permitted by law, Zelorey shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the appropriate courts in India.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately once posted on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Zelorey
Customer Support: Available through our website contact form.