Shipping policy

Shipping Policy

At Zelorey, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods, processing times may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Methods

We work with trusted courier partners to deliver orders safely and efficiently. Shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available in your location)

The available shipping method will be shown at checkout based on your delivery address.

3. Delivery Timeframes

Estimated delivery times may vary depending on your location.

India:

  • Standard Delivery: 5–10 business days

International Orders (if applicable):

  • Estimated Delivery: 10–20 business days

Please note that delivery times are estimates and may vary due to logistics, customs processing, or other external factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

In some cases, we may offer:

  • Free shipping promotions

  • Discounted shipping on selected products

Any shipping charges will be clearly displayed before you complete your order.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the delivery status of your order through the courier’s tracking system.

If you do not receive tracking information within a few days after placing your order, please contact our support team.

6. Delivery Issues and Delays

While we work hard to ensure timely delivery, delays may sometimes occur due to factors beyond our control, including:

  • Courier service delays

  • Weather conditions

  • Customs inspections (for international orders)

  • Incorrect or incomplete shipping address

If your order is delayed or you experience delivery issues, please contact us and we will do our best to assist you.

7. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We may not be able to redirect the shipment once it has been shipped

  • Additional shipping fees may apply if the order needs to be reshipped

8. International Shipping

We may offer international shipping to selected countries.

Please note:

  • International customers may be responsible for customs duties, taxes, or import fees required by their country.

  • Delivery times may vary depending on customs clearance procedures.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Store Name: Zelorey