Terms of service

Welcome to Zelorey. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with and be bound by these terms.

1. Account Terms

To access certain features of our store, you may be required to create an account or provide personal information during checkout.

By using our website, you agree that:

  • The information you provide is accurate and complete

  • You are responsible for maintaining the confidentiality of your account information

  • You will notify us immediately if you suspect unauthorized use of your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.

  • Prices are subject to change without prior notice

  • Payments must be made at the time of purchase through the available payment methods on our website

  • Payment processing is handled by secure third-party payment providers

We reserve the right to cancel orders in case of pricing errors or suspected fraudulent transactions.

3. Product Descriptions

We strive to ensure that product descriptions, images, and specifications are accurate and up to date. However:

  • Minor variations in color, size, or design may occur

  • Product availability may change without notice

We do not guarantee that all product descriptions are completely error-free, but we work to correct any inaccuracies promptly.

4. Order Acceptance

When you place an order, you are making an offer to purchase a product.

We reserve the right to:

  • Accept or reject any order at our discretion

  • Cancel orders due to stock limitations, pricing errors, or suspected fraud

  • Request additional verification before processing certain orders

If an order is canceled after payment has been made, the appropriate refund will be issued.

5. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Please note:

  • Delivery times are estimates and may vary depending on location and logistics providers

  • Delays may occur due to circumstances beyond our control (weather, courier delays, etc.)

  • Customers are responsible for providing accurate shipping information

We are not responsible for delays caused by incorrect address details provided by the customer.

6. Returns and Refunds

We want our customers to be satisfied with their purchases.

Returns and refunds may be accepted under the following conditions:

  • The request is made within the applicable return period

  • The product is unused and in its original condition

  • Proof of purchase is provided

Certain products may not be eligible for return due to hygiene, customization, or clearance sale policies.

Refunds, if approved, will be processed through the original payment method.

7. Prohibited Uses

You agree not to use our website for any unlawful or prohibited activities, including but not limited to:

  • Violating any applicable laws or regulations

  • Engaging in fraudulent transactions

  • Attempting to gain unauthorized access to our systems

  • Distributing malicious software or harmful content

  • Misusing our content or intellectual property

Violation of these rules may result in termination of access to our services.

8. Limitation of Liability

To the maximum extent permitted by law, Zelorey shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the appropriate courts in India.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately once posted on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Zelorey
Customer Support: Available through our website contact form.